Shipping & Delivery Policy

Last Updated: October 2026

At CHASON, we curate high-quality baby apparel from trusted international fulfillment partners to bring you soft, comfortable clothing at accessible prices.

1. Processing & Delivery Timelines

Order Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and holidays). You will receive a shipping confirmation email with tracking details as soon as your order has been dispatched.
Standard Delivery Time: 8 to 15 business days depending on your destination country (United States, Canada, Australia, UK, and select European destinations).

Note: Delivery times are estimates and may occasionally experience slight delays due to peak holiday seasons, severe weather, or local customs processing.

2. Order Tracking

Every order from CHASON includes real-time door-to-door tracking.

Once your package ships, an automated email containing your unique tracking number will be sent to the email address provided at checkout.
You can track your package anytime on our Tracking Order page. Please allow 48 to 72 hours for carrier updates to reflect on the tracking portal after receiving your dispatch notice.

3. Shipping Rates & Thresholds

Standard Shipping: Calculated at checkout based on location.
Free Shipping Offer: We offer Free Standard Shipping on all orders over $50 USD.

4. Shipping Address Accuracy

Orders enter our automated fulfillment pipeline immediately upon order placement.

Please double-check your shipping address and recipient details before completing your order.
CHASON is not responsible for undelivered packages or lost shipments resulting from incorrect, incomplete, or invalid shipping addresses provided at checkout.
If you notice an error in your address, please notify us immediately at support@chason.com within 12 hours of placing your order. Once an order has been processed by our logistics partners, the address cannot be altered.

5. Customs, Taxes & Import Fees

For international orders outside the United States, shipments may be subject to import duties, taxes, or local VAT according to your country’s regulations. These fees are the responsibility of the customer.