Privacy Policy

Last Updated: October 2026

At CHASON (accessible from chason.com), protecting the privacy and security of our customers and site visitors is a top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you browse our site, make a purchase, or communicate with us.

1. Information We Collect

When you visit or purchase from CHASON, we collect specific types of information:

Order Information: When you make a purchase, we collect your name, billing address, shipping address, email address, phone number, and payment details. We use this information to fulfill your orders, process payment transactions, send order confirmations, and handle tracking updates.
Device & Usage Information: When you access our website, we automatically collect information about your device, web browser, IP address, time zone, and browsing activity via cookies and log files. This helps us optimize website performance and prevent potential fraud.
Customer Support Data: Any details or photo/video evidence provided when reaching out to our support team for order inquiries, returns, or quality issues.

2. How We Use Your Information

We use your personal data to provide our products and services, including:

Fulfilling and delivering orders placed through our store.
Processing secure payments through authorized payment gateways.
Communicating order status updates, delivery notices, and customer care assistance.
Screening orders for potential risk or fraud.
Improving and optimizing site navigation, marketing performance, and store functionality.

3. Sharing Your Personal Information

We do not sell your personal data. However, we share your information with trusted third-party partners to operate our store and deliver your purchases:

Shopify: Our online store host. You can read more about how Shopify handles your data in their Privacy Policy.
Order Fulfillment & Logistics (DSers / AliExpress Suppliers): Your shipping name, delivery address, and phone number are shared with our fulfillment partners and global shipping carriers solely for packing and delivering your order.
Payment Processors: Transaction details are passed securely to payment providers (such as Stripe or PayPal) to complete order payment.
Legal Compliance: We may share information if required by applicable laws, legal requests, or court orders, or to protect our rights and store security.

4. Cookies & Analytics

We use cookies, web beacons, and tracking scripts to improve your browsing experience, remember your cart items, analyze traffic, and display relevant promotions. You can control or block cookies through your web browser settings at any time.

5. Minors & Children’s Privacy

Our products are designed for babies and children, but our website is intended strictly for adults and parents. We do not knowingly collect or request personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us immediately to have it deleted.

6. Your Rights & Data Retention

Depending on your location (e.g., California, European Union, UK), you have specific privacy rights:

Right to Access / Request Data: You can request a copy of the personal information we hold about you.
Right to Correction or Deletion: You can request that we update, correct, or erase your personal information.
Data Retention: When you place an order, we retain your order information for our business records (such as tax compliance and fraud prevention) unless and until you ask us to delete this information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory updates. Changes take effect immediately upon being posted on this page.